Quality MarkThe new Quality mark has been completely revised. It contains new objectives around DFG transformation (if applicable), consumer rights, and alternative dispute resolution.
The new Quality Mark also now included interactive links to example documents and on-line training resources, to ensure you get the most out of the assessment process.
Also, to take account of the increased emphasis on information and advice provision in the Care Act, Quality Mark now acts as a feeder qualification for onward progression to obtain the Advice Quality Standard (AQS).
For more information about becoming an HIA or receiving a Quality Mark award, please contact Roy McNally.